Last updated: January 2025 — Applies to www.visa2.online and all Visa2 Online services.
1. Information We Collect
Personal data you provide
- Identity: Full name, date of birth, nationality, passport number and expiry date
- Contact: Email address, phone/WhatsApp number
- Travel data: Destination, travel dates, hotel details, flight bookings
- Documents: Passport copy, photograph, bank statements, employment letters — uploaded for visa processing only
- Payment: Billing details processed via PCI-DSS gateways (Razorpay / Stripe / PayPal). We never store card numbers.
Technical data collected automatically
- IP address, browser, OS, referrer URL
- Pages visited, session duration (Google Analytics)
- UTM parameters (source, medium, campaign, keyword) for attribution
- localStorage for session preferences and lead capture
2. How We Use Your Data
- Visa processing: Submitting your application to the relevant embassy, e-Visa portal or immigration authority
- Communication: Application status updates, approval notifications, support replies via email and WhatsApp
- Customer support: Responding to queries, handling refund requests, post-visa guidance
- Service improvement: Anonymised analytics to improve forms and processing times
- Marketing (consent only): Destination guides and offers. Opt out anytime via email footer link or by contacting us.
3. Data Sharing
We never sell, rent or trade your personal data to any third party for marketing purposes.
We share data only where necessary:
- Government authorities: Embassy, consulate or e-Visa portal for your chosen destination
- Service providers: EmailJS (email), Cloudflare (security/CDN), Google Analytics (analytics) — all under data processing agreements
- Payment gateways: Razorpay (India), Stripe/PayPal (international) — PCI-DSS compliant
4. Data Retention
- Application records: 3 years from submission
- Payment records: 7 years (financial regulation)
- Technical logs: 90 days
- Marketing consent: Until withdrawal
5. Your Rights
You may request: Access (copy of your data), Correction (fix inaccurate data), Deletion (subject to legal retention), Portability (machine-readable export), Objection (to direct marketing). Email privacy@visa2.online — we respond within 30 days.
6. Cookies
We use essential cookies (session, security), analytics cookies (Google Analytics — can be disabled via browser settings) and preference cookies (currency, language, form progress).
7. Security
HTTPS/TLS encryption for all data in transit, Cloudflare WAF/DDoS protection, access controls, and regular security audits. No internet transmission is 100% secure.
8. International Transfers
Your data may be processed in UAE, India or EU (where service providers operate). All transfers comply with UAE PDPL and GDPR where applicable.
9. Children
Our services are not directed at children under 16. Contact us immediately if you believe a child has submitted data without parental consent.
10. Contact
Data queries: privacy@visa2.online
WhatsApp: +971 50 000 0000
Address: Business Bay, Dubai, UAE
Questions About Your Data?
Contact our team — we respond within 2 hours