Refund Policy

1. Service Fee Refunds

Full Refund (100% of Visa2 Online service fee)

• Your visa is rejected due to a documentation error made by our team
• We are unable to submit your application due to operational or technical failure within agreed timelines
• You cancel within 2 hours of payment, before document review begins

Partial Refund (50% of service fee)

• You cancel after document review begins but before submission to the government authority
• Destination country suspends or closes its e-Visa system after your payment

No Refund (service fee)

• Visa rejected due to your personal circumstances (travel history, financial background, past refusals — assessed by the embassy, not us)
• You provided incorrect or false information
• You changed travel dates after submission
• Application cancelled after government submission

2. Government / Embassy Fees

3. Free Resubmission Guarantee

If rejection is due to our documentation error, we will:

• Review the rejection letter with you at no charge
• Resubmit your corrected application — service fee waived
• Provide priority processing for resubmission

4. Refund Timeline

• Requests reviewed within 2 business days
• Approved refunds processed within 5–7 business days
• Credited to original payment method (card, UPI, bank transfer)
• International transfers may take 7–14 days depending on your bank

5. How to Request

Email refunds@visa2.online with subject: REFUND — [Your Reference Number]. Include your name, reference number, reason, and (if rejected) a copy of the rejection letter. We respond within 2 business hours.

Or use our contact form or WhatsApp +971 50 000 0000.

6. Express Fee

Express/same-day processing surcharges are non-refundable once processing begins, regardless of outcome.

7. Disputes

Escalate unresolved disputes to disputes@visa2.online. We commit to resolution within 5 business days. Unresolved disputes subject to UAE Commercial Arbitration.